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Blog :: 2019

Why A Walkable Suburb Rules

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I have to be honest: when I moved from Manhattan to Montclair, a part of me worried. I’d grown up in New York City – I was, by all accounts, a City Person – and I wasn’t sure I’d ever be happy living in the suburbs. I knew it would be good for my kids to live somewhere with a yard, and my then-husband had grown up here. There were lots of [...]

5 Biggest Client Complaints

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It’s been a long time since I sat in Real Estate School classes, gulping down the many facts and rules and equations necessary to get my licensure. But like any job, many of the most important lessons I’ve learned as an agent were not taught in the classroom.

They were taught to me by my clients – buyers and sellers, alike.

Yes, agents have to know the most up-to-date information about oil tanks, and yes, it’s handy to have a list of great vendors for clients – from floor finishers to structural engineers. However, there are a few things that may be more important, and I know that because clients have come to me with these complaints about their previous agent. Here are the top five:

  1. "After we signed the listing papers, our agent handed us off to others." One client told me she never saw her agent again after her house was officially listed. Instead, she was assigned to a listing manager, a stager, and various office assistants. There is nothing wrong with having an assistant follow up on details. However, I consider my listings my direct responsibility, and I make sure to be in touch with sellers regularly throughout the marketing and sale of their home.
  2. "My listing agent would schedule house showings and then no one showed up." To be fair, buyers often change plans, even after a seller has filled the morning tidying, stashing kids’ toys, and relocating a pet to the neighbor’s. It's understandably annoying to ready a house that no one comes to see. If a buyer cancels, I consider it my first responsibility to let the seller know  – whether they are my clients, or theirs is a home was going to show my buyers. Having sold my own house recently, I am very attuned to the effort that goes into a showing.
  3. "The agent who was showing me houses didn’t know the town." It’s easy to show homes in your own town, especially if you’ve lived there awhile. However, if agents are showing homes in an unfamiliar town, they have to do their homework. A good agent should be able to tell you distances to grocery stores and have a working knowledge of commuter options. I live in Montclair, but spend a lot of time in Glenridge, Cedar Grove, South Orange, Maplewood and other nearby Essex County suburbs for the sole purpose of providing my clients with the most accurate information possible.
  4. "I felt constant pressure to increase my bids." Buying a home can be stressful and, in my opinion, an agent’s job is to try and reduce that stress. Not add to it. We should provide data, insight and knowledge. We should not make a client feel insecure about a bid (which, apparently happens a lot). My only agenda with my clients is that they find the home that suits them best. 
  5. "My agent never answered my calls." I will confess: I do not answer the phone while driving, but beyond that, I respond to my clients – calls, texts, and emails – immediately or, at least, quickly. That’s just good business.

So, as you can see, I’ve learned a lot over these 14 years. If you want to put me to the test, I’d relish the opportunity. Then again, maybe there are a few things I could learn from you too!

Call or text:  973-809-5277  If I'm driving, I'll call you back!

New to Market: 47 Ardsley Road, Montclair

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OPEN HOUSE

Saturday 4/13 & Sunday 4/14

1 PM - 4 PM

Offered at $699,000

 

47 Ardsley Road is a walkable home at its best. Located on one of Montclair's prettiest streets and only 0.4 miles from the Walnut Street train station and business district, you won't be able to decide whether to relax at home or hang out at one of Montclair's venerable institutions like [...]

My 5 Tips for Clutter

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Clutter is a topic that my clients and I can talk about for hours. 

It’s no secret that one of a real estate agent’s first directives to a potential seller is “Get rid of the clutter.” This is obviously easier said than done.

I just came across some research studies that tie an organized, uncluttered home to feelings of well-being, [...]

New to Market: 230 Raymond Ave, South Orange, NJ

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OPEN HOUSE

Saturday 3/16 & Sunday 3/17

2 - 4 PM

Offered at: $625,000

Montrose beauty, perfectly nestled between Grove Park and downtown South Orange

With 6 bedrooms, 2 bathrooms a kitchen, living room, formal dining room and sunny family room this craftsman colonial offers spaciousness both inside and out.  

Unique architectural details such as high ceilings, fabulous windows and wainscoting, combined with practical features like central air conditioning make this house a [...]

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